This article will guide you through the process of deactivating a team member who is no longer part of the company.
When a Team Member is leaving the company, it’s important to deactivate their access properly to keep your workspace up to date and secure.
Setting an end date in the Team Member’s information is not enough — additional actions are required!
Steps to Follow
In the Organization section, go to your Team Members list and locate the team member you want to deactivate.
- Locate the “Active” column — this indicates whether a collaborator is currently visible on the front end.
- Toggle the Active status off to deactivate the collaborator.
Note: Only collaborators who are not managers can be deactivated.
- Check whether the departing employee had a manager assigned.
- Remove their manager from their account to ensure the manager is no longer linked to them.
In case your organization isn’t using SSO (Single Sign-On), you’ll also need to manually deactivate their user account.
- Go to the Users section.
- Find the user and deactivate their account to prevent further access.
