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Administrator - How to delete a duplicate Team Member

This guide explains how administrators can identify and delete duplicate Team Member entries to keep the system accurate and up to date.

As an administrator, it’s important to keep your Team Member records accurate and free of duplicates.

This guide explains how to safely identify and delete a duplicate Team Member.

Step 1: Identify the Duplicate Team Member

  1. Go to the TeamScan Section.

  2. Add the Member ID column to your view.




  3. Use the search bar to locate the duplicate Team Member.

  4. Open the individual TeamScan pages to determine which record should be deleted.

Tip: Prefer deleting the record that does not have any associated TeamScans.

Step 2: Find the Team Member in Admin

  1. Copy the Member ID of the Team Member you want to delete.

  2. Navigate to Admin > Organization > Team Members and search for the Member ID.

  3. Verify that there is no user attached to this member (check that the Email and Role columns are empty).

Step 3: Detach Any Linked Users (if needed)

If a user is linked to the duplicate member:

  1. Go to Admin > Organization > Users.
  2. Edit the user and reassign them to the correct Team Member.

Step 4: Delete the Duplicate

Once the Team Member has no linked user and is confirmed to be the duplicate, select Delete to remove the Team Member from the system.